Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–3 business days. Delivery times depend on your location and will be shown at checkout. You will receive tracking information once your order has been shipped.
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination country.
Once your order has been dispatched, you will receive an email with tracking details.
Depending on availability and personalization, items may be shipped separately.
If you need to swap an item
Returns and Exchanges
We offer a 14-day return policy for non-personalized items. Customized or 1/1 pieces cannot be returned unless damaged or faulty.
Please contact us at hello@junique.io with your order number. We will guide you through the return process.
Return shipping costs are the responsibility of the customer unless the item is defective.
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Common product queries answered
Product & Sizing
Please refer to the size guide available on each product page. If you are unsure, feel free to contact us.
Fit information (regular or oversized) is clearly stated on each product page.
Designed in Germany. Made in Europe. Some pieces are hand-finished in Germany.
NFC Know how
NFC Help
Selected JUNIQUE pieces include an integrated NFC chip that allows you to unlock a digital experience.
Simply tap your smartphone on the NFC patch. No app is required.
No. NFC is available on selected items and is clearly indicated on the product page.
Ensure NFC is enabled on your phone. If you experience issues, contact us and we’ll assist you.